Shipping policy
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
SHIPPING TIME
Shipping time varies by location.
These are our estimates:
Destination *Estimated Shipping Time
- United States 4 - 9 Business days
- United Kingdom, Germany & The Netherlands 4 - 9 Business days
- Rest of Europe 4 -9 Business days
- Canada 7-14 Business days
- Australia, New Zealand 7 - 14 Business days
- Central & South America 15-30 Business days
*This doesn’t include our 2-5 day processing time.
Max delivery time – 60 business days
Buyer Protection - Shop with confidence
If after 60 business days, from the point of shipping, the product has not been delivered. We would have to presume the product is lost in transit. In this instance, we would refund or resend the product.
*All shipping times exclude clearance/customs delays
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
TRACKING INFORMATION
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@ionicfiresupport.com. If the address is wrong, we can try to correct this.
LOST/STOLEN/MISSING PACKAGES
Ionicfire are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. We can offer a re-shipment of the item but this will come with a re-shipping fee. If we have made an error we will fully take responsibility of the original order that was made for you at no charge. Rollyfeet are not liable for lost or stolen packages once the tracking has been "delivered".
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply.